Refunds & Returns Policy

Purpose:

This policy explains how Novel Notes handles returns, replacements and refunds. Our policy applies to purchases made online at http://novel-notes.net/ for all products.

 

Your Rights:

Under Australian Consumer Law Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. If the failure is not major, you are entitled to have the goods repaired or replaced within a reasonable time.

Change Of Mind: 

If you change your mind, we may offer an exchange or store credit when goods are returned within [14] days, unused and in original packaging with proof of purchase. The following items are not eligible for change of mind returns, Sale Items

 

Faulty Or Not as Described:

If an item is faulty, unsafe, or not as described, please contact us within a reasonable time with your order number, description of the issue and photos (if applicable). For major failures, you can choose a refund or replacement. For minor failures, we will repair or replace within a reasonable time.

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Return Shipping:

For faulty items or our error, we cover return shipping or provide a prepaid label. For change of mind returns, you are responsible for return shipping.

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Proof Of Purchase:

We accept original receipt, tax invoice, bank statement, order confirmation email as proof of purchase.

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Contact Us Email: Novelnotes2026@gmail.com

Phone: 0403886673

Address: Kangaroo Flat Victoria 3555

Last updated: March 2026