Purpose

This policy explains how Novel Notes handles returns, replacements and refunds. Our policy applies to purchases made online at http://novel-notes.net/ for all products.

 

Your Rights

Under Australian Consumer Law Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. If the failure is not major, you are entitled to have the goods repaired or replaced within a reasonable time.

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Change Of Mind

If you change your mind, we may offer an exchange or store credit when goods are returned within [14] days, unused and in original packaging with proof of purchase. The following items are not eligible for change of mind returns, Sale Items.

 

Faulty Or Not as Described

If an item is faulty, unsafe, or not as described, please contact us within a reasonable time with your order number, description of the issue and photos (if applicable). For major failures, you can choose a refund or replacement. For minor failures, we will repair or replace within a reasonable time.

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Return Shipping

For faulty items or our error, we cover return shipping or provide a prepaid label. For change of mind returns, you are responsible for return shipping.

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Proof Of Purchase

We accept original receipt, tax invoice, bank statement, order confirmation email as proof of purchase.

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Contact Us

Email: Novelnotes2026@gmail.com

Phone: 0403886673

Address: Bendigo 3550

Last updated: March 2026